AUSTIN (KXAN) — Hosts with an Austin-based vacation rental company have reported delays in getting paid, in some cases for weeks.
Amit Gupta has listed his Tulum, Mexico home on sites like Vrbo and AirBnb for several years.
He says it’s usually pretty simple: list the house, book guests, and payment is promised within roughly 24 hours of guest check-in.
This month, however, he told KXAN he didn’t receive payment. When several days went by, he got worried.
“I incur about $2,000 dollars a month, for every month of stay, in electricity costs, because I have six air conditioners,” Gupta said, also citing the cost of electricity and other amenities.
If he’s not paid on time, he feared he would not being able to keep the space up and running for his guests.
“Every time I called it was a different support rep,” Gupta said. “One support rep told me, ‘There are thousands of cases ahead of you.”
A Vrbo spokesperson said, “Months ago, we migrated to a new payments platform which may be why you’re hearing from some homeowners. We’re happy to look into specific cases… but we’re not aware of problems with payments being received.”
Tonight on KXAN News at 10, KXAN takes a closer look at the problem and what Vrbo has to say about it.
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