AUSTIN (KXAN) — The city of Georgetown has a new way for residents to connect to services, whether it’s reporting an issue or asking a question.
On Monday, the city said in a news release it launched askGTX, which is similar to 311 services, and “can be accessed through a website, phone call, and soon by using a smartphone app.”
Residents can use askGTX to report a pothole, learn about water rebates or even find a park nearby, the release said.
“Other common issues include traffic signal or traffic sign problems, abandoned vehicles, or park maintenance issues,” the city said.
Additionally, the askGTX website “includes a knowledge base of FAQ with answers to common questions or issues.”
The new service has nine employees on its staff with an annual budget of $1.1 million, according to the city.
“We are excited to introduce askGTX to provide an easy way for residents and visitors to find information, report an issue to us, or get connected to City services,” Georgetown City Manager David Morgan said in the release. “With the askGTX platform and our trained ambassadors, we have simplified resident interactions with the City with the goal of offering a better customer service experience as well as increased efficiency in our operations.”
The city said 911 should still be used for emergencies and should contact the public safety page on the city’s website to report issues, like noise complaints, parking violations or vandalism.
Furthermore, utility issues, like electric or water outages, water leaks, bill payments and more should go through the customer care page on the city’s website, the release said.
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